Star Harbor Elevates Reputation with Ilaria Legal’s Timely Expertise

Challenge:

Star Harbor faced a significant challenge in their previous legal support structure. Relying on external counsel resulted in a prolonged turnaround time of 2-4 weeks for responses to critical legal inquiries. The delays hindered Star Harbor’s ability to capitalize on opportunities swiftly, especially in the fast-paced environments of aerospace education and scientific research. The constant need to brief external counsel on evolving business developments consumed valuable billable hours and often led to missed opportunities.

Solution:

Ilaria Legal recognized the need for a more dynamic and responsive legal support system. By integrating legal counsel into Star Harbor’s weekly meetings, Ilaria Legal ensured that their legal team was consistently up-to-date on the latest business situations. This proactive approach allowed Ilaria Legal to provide same-day answers to legal questions, eliminating the need for extensive briefings before addressing each query. Additionally, Ilaria Legal was able to seamlessly join last-minute conference calls, bridging the gap in Star Harbor’s professional front in the face of urgent legal matters.

Impact:

The implementation of Ilaria Legal’s solution had a transformative impact on Star Harbor’s operations and reputation. With the ability to respond to legal questions within a day, Star Harbor enhanced its profile by engaging with suppliers, vendors, customers, and partners in real-time. The newfound agility in legal support allowed Star Harbor to confidently tell stakeholders, “Let me check with the folks in legal, and I’ll call you back this afternoon.” This swift responsiveness impressed customers and partners, contributing to Star Harbor’s heightened reputation within the industry. By integrating legal support seamlessly into the ongoing narrative of the business, Star Harbor successfully grew its profile and reputation.